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Cyclehouse Terms and Conditions

Making your Payment

We accept the following payment methods:

- All major credit cards (except American Express)
- 0% interest free finance (contact Cyclehouse for details)
- Pay Pal
- We also have a Lay-Away service if you wish to pay in installments
- Personal Cheque (Cheque must clear prior to goods being dispatched for security purposes)

How to Contact Us

A full set of contact details is included on our contact page including a simple form for you to use to email us.

Shipping and Handling

Bikes despatched via Mail order are carriage free for mainland U.K. However certain locations may require a specialist courrier and this will incur a charge. Cyclehouse will inform you of this cost prior to completing your sale. Accessories will be charged at cost price for postage and packing.

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site. Credit Card Security: Because of the threat to the security of your payment details, we will not request your credit card details via the order form. You will be contacted within 48 hours to confirm your payment details, thus ensuring that at no point are your details stored in any transmission across the internet.

VAT

All prices quoted on this website include VAT at the UK rate of 20%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If you require a product which is not in stock - but would like to order it, a 10% deposit will be required to secure the order. Before taking a deposit, we will first check stock with the suppliers who will then , usually guarantee delivery within 5 days. If the product is delayed we will refund your deposit if requested and the order can be cancelled. If you cancel an order before the expected delivery date we reserve the right not to refund the deposit. All deposits on bikes ie Christmas Club, are non refundable.

If you wish to complain.

If, unfortunately you have a complaint or are unhappy with the service you have recieved from Cyclehouse, please have no hesitation but to contact the Store or write to our usual address.

Returns

We want you to be 100% satisfied with your purchase from Cyclehouse. However , if you are not happy with it , you may exchange it for something else or recieve a credit note. The said goods must be returned within 30 days of purchase and in a resellable condition. Each manufacturer has its own warranty procedure with their products. If you have what you consider to be a warranty claim, then please return to Cyclehouse, we will forward the product to the relevant supplier they will inspect and asses the claim. In the event of return for warranty, all postage will be covered by Cyclehouse, unless proven not to be a genuine warranty claim. Proof of purchase/purchase reciept, must be shown in all circumstances. All courier damage claims must be raised within 48 hours of receipt of the item.